FAQs

How can I pay for your products?

We accept Just PayPal.
I have problems with the payment process. Help me!!

If you experience any problems concerning the payment, please contact us and give as much information about your order as you can. We will try to fix this.

SHIPPING & DELIVERY

What countries do you ship to?

We ship to all over UK.

How much does the shipping cost?

We offer £2.99 shipping rate to the United Kingdom.

How long does the shipping take?

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Shipment will arrive between 5-8 business days after the shipment date, depending on the availability of the carrier provider and location.

I have not received my order even though the estimated delivery time has passed. What do I do?

If your item is taking too long to arrive, please contact us, and we will immediately offer you a solution.

Can I get the tracking information?

We ship all of our orders with fully tracked mailing services, and you should have received your tracking number in your shipping confirmation email.

RETURNS

I want to return the item. How can I do it?

Simply contact us support@abourg.com with a reason for your return, and we will be happy to help.

When can I return the item?

Here is our return policy, where you will find all the cases when we accept returns.

What is your return address?

Please contact us before returning the item because we do not accept returns without prior confirmation. However, our return address is: 9 Raddlebarn Road, Birmingham, B29 6HJ, United Kingdom